What happens if I don’t give notice?
August 13, 2021 2:11 pm Leave your thoughtsYour storage rolls over and you will be charged for the next 4 weeks storage when it is due.If you... View Article
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What do I need to do when I want to move out?
August 13, 2021 2:11 pm Leave your thoughtsYou can move out at any time during your payment period, you just need to give us 14 days written... View Article
I’ve already given notice, but can I change the date I want to move out?
August 13, 2021 2:10 pm Leave your thoughtsYes, just contact us on 01354 661999 and we will amend your move out date on your customer record. Your... View Article
How do I cancel my reservation?
August 13, 2021 2:09 pm Leave your thoughtsJust contact us on 01354 661999, before your reservation expiry date, which is displayed on your reservation confirmation email and... View Article
Do I need to give you notice when I move out? And if so, how much?
August 13, 2021 2:02 pm Leave your thoughtsYes. We require a two week notice period. If you leave without giving notice you may be charged a two... View Article
Do I have to clean my room out?
August 13, 2021 2:00 pm Leave your thoughtsYes. We ask that you leave your room in the same condition as you were given it. Clean and clear... View Article
Can I provide my notice to move out via email?
August 13, 2021 1:59 pm Leave your thoughtsYes. Just confirm your full name, email address used on the account (if not emailing from this same email) and... View Article
What time do I need to be there to move in?
August 13, 2021 1:54 pm Leave your thoughtsWe recommend you get to the store at least an hour before we close to ensure all paperwork is completed... View Article
How much are your padlocks?
August 13, 2021 1:52 pm Leave your thoughtsOur outdoor padlocks for 20’ containers are £42inc, outside 8’ foot units are £19.50 and combination padlocks for internal rooms... View Article
Do you help people move in or out?
August 13, 2021 1:47 pm Leave your thoughtsIt is the customers responsibility for any movement of belongings whether this be moving in or out, we also offer... View Article
Do I need to be on site when the removal company deliver the goods?
August 13, 2021 1:46 pm Leave your thoughtsNo. However we recommend that you get your removal company set up on your account for the day – you... View Article
Do I have to be there on moving in day?
August 13, 2021 1:46 pm Leave your thoughtsYes. You need to sign the Customer Licence before you can access the room. You can come and do this... View Article
Can I use my own lock?
August 13, 2021 1:45 pm Leave your thoughtsYes. However, they need to fit onto our door locks. The ones we sell are the correct size and of... View Article
Can I move in today?
August 13, 2021 1:38 pm Leave your thoughtsYes. If we have the availability and you have the correct ID, you can move in as quickly as today... View Article
If I have paid up front for long term storage, can I leave early & will I get a refund?
August 13, 2021 1:23 pm Leave your thoughtsYes, you can leave early. The amount we will refund you is on a pro-rated basis, so you get refunded... View Article
How do I extend my rental stay?
August 13, 2021 1:23 pm Leave your thoughtsYour storage is ongoing, so you don’t need to do anything if you wish to stay longer than you had... View Article
Can I store for a single day?
August 13, 2021 1:00 pm Leave your thoughtsOur minimum storage term is one calendar month. You can move out after just a day, but you will still... View Article
Why do I need Protection?
August 13, 2021 12:55 pm Leave your thoughtsJust like living in an apartment where usually the building insurance is covered by a third party, you are still... View Article
What does my protection cover?
August 13, 2021 12:45 pm Leave your thoughtsIf you take out our StoreProtect cover, we will cover you against the following normal perils: Actual physical loss or... View Article
Is protection compulsory?
August 13, 2021 12:44 pm Leave your thoughtsYes. All customers must either take out our bespoke StoreProtect cover or provide proof of insurance cover for goods in... View Article
Do I need to give you an inventory of my items?
August 13, 2021 12:40 pm Leave your thoughtsNo. We cover the value of goods as you choose, however we may ask for a brief description, IE household... View Article
Does the quote price include protection?
August 13, 2021 12:37 pm Leave your thoughtsThe quote price shows the price of the unit, as well as the price for StoreProtect cover.
Do I have to take out March Self Store protection, or can I use my own insurance?
August 13, 2021 12:37 pm Leave your thoughtsWe would always recommend using our own StoreProtect Cover. In the event of a claim, we will provide you with... View Article
What identity documents do I need to bring for verification?
August 13, 2021 12:35 pm Leave your thoughtsAn official document with your photograph and address such as a driving licence or council tax bill. Both must share... View Article
I have no photo ID can I still store with you?
August 13, 2021 11:57 am Leave your thoughtsUnfortunately not. We require photographic proof of ID to confirm you are who you say you are for security reasons.
Can I use cash or cheques at any point?
August 13, 2021 11:57 am Leave your thoughtsNo, we do not accept cash or cheque payments. Payments can still be made by Credit / Debit Card –... View Article
Need help paying your bill?
August 13, 2021 11:56 am Leave your thoughtsPlease contact our office who will discuss your current circumstances with you.
What are the Guides to Self Storage and Vehicle Parking?
August 13, 2021 11:53 am Leave your thoughtsThe Guides to Self Storage contain advice and guidance on how to use the store, the terms and conditions for... View Article
Will you sell my data onto third parties?
August 13, 2021 11:52 am Leave your thoughtsNo. Your data is only stored on our own database and is not sold on to any third parties. For... View Article
Where can I leave a review?
August 13, 2021 11:50 am Leave your thoughtsWe welcome any feedback from our customers and are committed to providing a high quality of service. Feedback can be... View Article
What is your returns policy?
August 13, 2021 11:39 am Leave your thoughtsIf you are not completely satisfied with the items you receive, you may return them to us, unused, within 30... View Article
What is your Privacy Policy?
August 13, 2021 11:36 am Leave your thoughtsOur full Privacy Policy is available here on the website for you to read. The date the policy was last... View Article
What is the maximum length of stay?
August 13, 2021 11:28 am Leave your thoughtsOur minimum stay is just 7 days on internal rooms and 28 days for external containers. However, storage is ongoing... View Article
What is March Self Store Ltd doing in relation to GDPR?
August 13, 2021 9:02 am Leave your thoughtsMarch Self Store Ltd are committed to protecting your personal data and respect your right to privacy. Our Privacy Policy... View Article
What if I have reserved my room, but my dates change? Can I change my move in date?
August 12, 2021 4:23 pm Leave your thoughtsThis isn’t a problem, just let us know your new move in date and we’ll change it.
What happens to our things if we miss a payment?
August 12, 2021 4:18 pm Leave your thoughtsWe will send you a reminder before this point. And contact you to settle the payment before it becomes a... View Article
What happens if the main account holder has passed away?
August 12, 2021 4:17 pm Leave your thoughtsPlease contact the store directly at the earliest opportunity and this will be dealt with as sensitively as possible.
My contact details have changed, how do I update you?
August 12, 2021 4:16 pm Leave your thoughtsPlease put the changes in writing to us. This can be emailed (office@marchselfstore.com), posted or dropped off in person.
Is there heating or air conditioning in your storage areas?
August 12, 2021 4:15 pm Leave your thoughtsNo. The temperature can fluctuate within our outside containers and inside storerooms and will naturally be warmer in the summer... View Article
Is my storage exclusive?
August 12, 2021 3:40 pm Leave your thoughtsYes. Think of us almost like a hotel service. You get your own room for only your goods. You sign... View Article
