Can I rent a padlock?
No. We don’t offer a lock rental service, you can purchase a padlock from our reception and it will be yours to keep.
FAQs for Facilities & Features
How much are your padlocks?
Our outdoor padlocks for 20’ containers are £42inc, outside 8’ foot units are £19.50 and combination padlocks for internal rooms are £14 each.
Shareable linkDo you help people move in or out?
It is the customers responsibility for any movement of belongings whether this be moving in or out, we also offer free use of pallet trucks and trolleys to make your move easier. If Van hire / removals companies are required, we have a list of recommended companies we can give you the details of.
Shareable linkDo I need to be on site when the removal company deliver the goods?
No. However we recommend that you get your removal company set up on your account for the day – you can remove them afterwards. This way, if there is any problem with the access code they can speak to our staff for help. The staff will only discuss your account details with people named on your account. You can set them up with room access only so no personal details will ever be discussed with them. You will need to have already signed the Customer Licence and commenced your first payment in order to allow them access without you being present.
Shareable linkCan I use my own lock?
Yes. However, they need to fit onto our door locks. The ones we sell are the correct size and of a suitable durability. Both contain a hardened steel shackle of either 8mm or 9mm in diameter. If you are bringing your own padlock, please check with us that it is suitable for use.
If however you are renting an 8×8 outdoor unit, these come with locks on the doors with keys supplied to you.
What are the Guides to Self Storage and Vehicle Parking?
The Guides to Self Storage contain advice and guidance on how to use the store, the terms and conditions for our additional services and for the room(s) or Smart Offices being rented. These terms and conditions are related to the Customer Licence and / or Smart Office Licence that is signed at the point of move in. In addition, the Guides also contain the details of the Insurance Cover Policy, should you have purchased the insurance cover offered by March Self Store Ltd
Shareable linkWhat size room will I need?
When considering what size room you will need, don’t forget to stack the items in the room. You’re only paying for the floor space, not the height. So the more things you can stack up, the less floor space you will use, and the less you will pay.
To help you choose the right room, if you have the time pop into our store and the staff will show you a couple of different sizes.
Or if you’re short on time, there is a size estimator/example drawings on our website.
Shareable linkWhat size are your rooms?
Our main storage rooms are generally 8 ft in height and come in the following sizes at most stores, 15 Sq./ft, 17 Sq./ft, 25 Sq./ft, 30 Sq./ft (roughly a garden shed), 40 Sq./ft, 50 Sq./ft, (about a transit van size) 75 Sq./ft, 100 Sq./ft (think single garage size). Outside storage 64 Sq./ft, 160 Sq./ft, 320 Sq./ft (approximately a double garage size).
Shareable linkWhat is the volume capacity of your rooms?
We tend to work on square foot measurements as we do not charge on a cubic volume capacity, but rather on a square foot capacity. To work out the cubic square feet of a room, take the square foot, and times by the height of the room. The majority of our rooms are usually 8ft high.
Shareable linkWhat is the smallest size you have?
Our internal rooms range in size from 15 Sq./ft to 100 Sq./ft with the height ranging from 7ft to 8ft. Outside range from 64 Sq./ft to 320 Sq./ft
Shareable linkWhat is the biggest size room you have?
The largest room available presently is 100 Sq./ft indoor, 160 sq./ft (20ft) is the largest outdoor unit.
Shareable linkWhat is the average height of your rooms?
Our rooms are usually 8ft high, but this can vary store to store and on location of the room within the store. Some stores may be 7 ft high.
Shareable linkIs there disabled access?
Yes. But only for ground floor internal storage. These storerooms have been constructed with disabled access in mind. Most room sizes are available on the ground floor, and where possible we can alter rooms to a required size.
Shareable linkIs there CCTV in my room?
No. Our CCTV covers most corridors and all entrances, exits and external areas, not the inside of your storage room.
Shareable linkIs there anyone to help me unload when I arrive at the storage facility?
No. This is not a service we offer. Although we can assist you if your require goods to be forklifted off a vehicle. This service is charged at £5 per load lifted.
Shareable linkIs there any damp in the building?
No. We monitor the stores regularly and have a facilities team that ensure any wear and tear is kept on top of to prevent issues of this nature from occurring.
Shareable linkDo you offer a forklifting service?
Yes we do. Most of our staff are trained to drive the forklift to assist you. This is usually free, depending on the frequency you require the service. Check with the store for terms and conditions. Please arrive to put your palleted goods into your storage room the same working day to avoid communal area’s being blocked to other customers. Please discuss your needs on this service in store with the store manager.
Shareable linkDo you have customer trolleys?
Yes. Trolleys are available and free to use when packing and unpacking, but must be kept on site.
Shareable linkDo the rooms have lighting?
No, however corridor lighting does partially illuminate rooms from above.
Shareable linkDo the rooms have electricity?
A small number of rooms have power points installed but there will be no power supplied to them unless you arrange this with the store, as use of the sockets within your room(s) need to be approved with the Store Manager and some items are prohibited from use; such as heaters and loud equipment. All equipment must be available for PAT testing once a year. If you do require this facility you will need to pay for the electricity you use. Alternatively, if there is no power point available within a room of your required size, you can arrange to have a power supply installed with the agreement of your Store Manager for an additional cost depending on your requirements. Please speak to the Store Manager to discuss what, if anything, is possible at your location.
Shareable linkDo any of the rooms come with shelves?
No, there are no shelves. You can place racking, but nothing must be physically fixed to the wall, ceiling or floor. All racking must be free standing.
Shareable linkCan you recommend van hire / removal companies?
Yes. Please contact the store office on 01354 661999 for more information.
Shareable linkAm I able to charge my electric car whilst using the store facilities?
Presently there are no charging points. But we are looking at introducing quick charge points in the near future.
Shareable linkCan I park onsite?
Yes. We do offer free parking subject to availability.
Shareable linkCan I have storage items delivered/collected without me being present?
Yes. You can pre-arrange to have a delivery received and stored safely until you can come and retrieve it or arrange to leave your goods in reception for collection. You do not need to be present for either of these services. Terms and conditions and charges may apply. Please speak to the office for more information 01354 661999
Shareable linkCan I drive the forklift myself?
No. We are not insured to allow you to drive our forklifts. Most of our staff are trained to drive the forklift to assist you.
Shareable linkAre there any toilets on site?
Yes. Please visit the main office or call us at 01354 661999 and simply ask us for the location.
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