What happens if I lose my padlock key/forget my combination?
We can cut your lock off should this be necessary – don’t forget to provide a new padlock to secure your room afterwards. There is a £10 charge for lock cutting, or it is free if you purchase a new lock in the store.
We keep a log of your security access code to the building – if you forget this, we can go through some security questions with you and remind you of what this is
We offer a key holding service for free. If you lose your key for outside containers, unless you have given us permission to hold a key – you will need to contact a locksmith to let you gain entry. We can call on your behalf, but you will need to pay the locksmith. This can be £200 + for a call out.
What is your opening / access times?
Our store storage access only are the following hours:
Monday to Saturday 7am to 8pm
Sunday 9am to 8pm
Our office/reception are the following hours:
Monday to Friday 9am to 5:30pm
Saturday 9am to 4pm
Sunday/Bank holidays Closed
What are your extended (out of hours) access hours?
We offer extended access hours in addition to our store opening hours and usually these are from 5am to 11pm Monday to Sunday.
There is a small charge of £10 every 4 weeks or £5 for a one-off use of this service.
How can I set up Extended Hours Access to my storage?
This needs to be done in person at the store the first time you require it. You can organise this for as little as one day or for the duration of your storage. If you choose to set it up for a short period of time and then require it at a later date, the renewal can be done over the phone. There is a small charge for using this service of £10 every 4 weeks, or £5 for a one-off use.
Do you charge access fees?
Access during our reception opening hours is free of charge. You can come and go as often as you need with no additional cost. We also offer an extended access service outside of our reception opening hours, usually 5am to 11pm. This is a paid for service and is £10 every 4 weeks or £5 for a one-off use. Please speak to your store if you would like to set this up.
Do I have to pay for Extended Hours Access/24hrs access?
Yes. There is a small charge of £10 every 4 weeks or £5 for a one off use of this service.
Do we offer 24 hour access?
Not as standard, no. We can make occasional exceptions on an individual basis with the Store Manager’s discretion once you have been storing with us for a while. Prices to be discussed with the Store Manager.
We do tend to find that most customers only require Extended Hours Access which is usually 5am to 11pm at most stores and can be easily set up provided you come to the store in person. There is a small additional charge of £10 every 4 weeks, or £5 for a one off use of this service.
Can I access my storage whenever I want?
During our opening access hours, you can come and go as often as you like. Normal hours are 7am to 8pm Monday to Friday, 7am to 8pm Saturday and 9am to 8pm Sunday.
Outside of these hours, you can arrange to have Extended Access hours granted for a small additional fee of £10 every 4 weeks or £5 for a one off use of this service.
This needs to be set up in person at the store the first time you require it. If you need it again, you can organise it over the phone. Extended Access Hours are usually 5am to 11pm.
Do I need to be on site when the removal company deliver the goods?
No. However we recommend that you get your removal company set up on your account for the day – you can remove them afterwards. This way, if there is any problem with the access code they can speak to our staff for help. The staff will only discuss your account details with people named on your account. You can set them up with room access only so no personal details will ever be discussed with them. You will need to have already signed the Customer Licence and commenced your first payment in order to allow them access without you being present.
I’ve forgotten my room number. How do I find this out?
Just give us a quick call on 01354 661999 and we will assist.
I can’t remember the details about my storage or the room I’m in, please can you remind me?
As some of this information is private and confidential, we cannot issue it over the website. Please call the office for us to assist.
How do I update my contact details?
Please contact the store by email email@example.com or phone 01354 661999 and they will assist you. If your mobile number is not up to date, you will be unable to open the gate to get site access.
Can I add items to my room once I’ve moved in?
Yes. You can come and go as often as you like, removing and adding items from your room as you need. You do not need to move everything in at once on the day the sign the storage licence. Just remember to keep your inventory and value of goods being stored up to date for insurance purposes. Please inform the store staff of any changes to the contents of your room.
Can I leave my vehicle in the car park overnight?
No. For security reasons access to our facilities is very limited and only permitted to customers who are loading and unloading into their storage areas.
Can I allow other people to access my room?
Yes. You can set up as many or as few people as you require to have access to your room. They need to be named on your account and you need to have given them your access codes and padlock key / combination number. This can be set up prior to you moving in via check-in online.
Are children allowed in the store?
Children are allowed in store as long as they are supervised at all times by an adult