FAQs for General

Our minimum stay is just 7 days on internal rooms and 28 days for external containers. However, storage is ongoing so there is no set move out date or maximum length of stay once you’ve moved in. Your storage will continue for as long as you need it. With payments taken every 4 weeks. You only need to inform us when you wish to move out by giving us 14 days written notice.

This isn’t a problem, just let us know your new move in date and we’ll change it.

We will send you a reminder before this point. And contact you to settle the payment before it becomes a problem. If, however you do miss a payment, we will allow you 10 days to settle your outstanding amount. After this time, you will be charged a late penalty charge, your room will also be locked by us, and your entry code temporarily disabled until the account is settled. You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. We will be in contact to inform you of any further developments if the account remains outstanding.

Please contact the store directly at the earliest opportunity and this will be dealt with as sensitively as possible.

No. The temperature can fluctuate within our outside containers and inside storerooms and will naturally be warmer in the summer than in the winter. The temperature will always stay milder than the outdoor atmospheric temperature.b

Yes. Think of us almost like a hotel service. You get your own room for only your goods. You sign the Customer Licence and you are responsible for everything that you put into your storage room. You do not share your room with anyone else unless you have given permission for them to access your room – if you do this, don’t forget to tell us their details so we know they have access to your room, and can add them to our electric gate database for access.

No. We offer storage to both domestic and business customers alike. Providing a variety container and internal room sizes for all your needs.

Yes we are. Our prices include VAT. Upon request VAT invoices are emailed around the end of each month.

Due to the number of rooms that we have, we don’t list the names and numbers on the website. However, if you call us on 01354 661999 and we will assist you.

You need to be 18 years of age to rent a storage space.

We offer up to 4 weeks advance booking. However, at times of high demand this can be less. If you need a date outside of the dates offered, please speak to the store directly.

If you need to amend your move in date after you have reserved, please let the store know and they will try to accommodate you.

Please contact your local store who can arrange for a copy of your signed licence to be sent to you.

You can reserve a room online, over the phone on 01354 661999. Reserving a room is normally free of charge and quick and simple to do. But at times of high demand, we may ask for non-returnable deposit. If you change your mind at any time, just give us a call and we’ll cancel your reservation, or it will automatically expire one week after your scheduled move in date if we don’t hear from you. Your reservation expiry date will be printed on your reservation confirmation email to remind you.
You are not committed if you change your mind on your chosen container room size, move in dates, length of stay, store location or if you decide you don’t want to use storage any-more. The exception is when you have paid a deposit.

We welcome any feedback from our customers and are committed to providing a high quality of service. Feedback can be left on Google. During December of each year, we hold a raffle, and the winner wins a hamper of goodies worth around £130. But when leaving a review, please use a name we can identify you by, as we cannot communicate through Google review.

There are various ways you can get in touch. Either call 01534 661999 or email the store direct office@marchselfstore.com

No. We don’t permit the use of storage rooms for anything other than storing items. Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.

Although we are VAT registered, whether you can claim back VAT does not depend on us, but rather your situation.

If you are not VAT registered, no you cannot. If you are VAT registered, please contact HMRC for further information.

No pets of any kind are allowed in the storage area, flexi offices or car park. Please keep pets safely in your vehicle at all times. The only exception to this would be guide dogs for the disabled.