FAQs for General

Are there any hidden costs?

How much are your padlocks?

Do you help people move in or out?

Do I need to be on site when the removal company deliver the goods?

Can I use my own lock?

How do I extend my rental stay?

Can I store for a single day?

Can I use cash or cheques at any point?

Will you sell my data onto third parties?

Where can I leave a review?

What is your returns policy?

What is your Privacy Policy?

What is the maximum length of stay?

What if I have reserved my room, but my dates change? Can I change my move in date?

What happens to our things if we miss a payment?

What happens if the main account holder has passed away?

My contact details have changed, how do I update you?

Is there heating or air conditioning in your storage areas?

Is my storage exclusive?

Is March Self Store solely for business?

Is March Self Store a VAT registered Company?

I’ve forgotten what size my room is, can you tell me that on your website?

I’ve forgotten my room number. How do I find this out?

I can’t remember the details about my storage or the room I’m in, please can you remind me?

How old do you have to be to hire a storage room?

How long do you keep my data?

How far in advance can I reserve a room?

How do I update my contact details?

How do I obtain a copy of the data that you hold on me?

How do I obtain a copy of my customer storage licence?

How do I make a reservation?

How do I give feedback?

How can I contact you?

Do you do credit checks?

Do my items have to be stored in boxes?

Can I view the facilities before moving in?

Can I use a storage room to sleep in?

Can I claim back VAT?

Can I add items to my room once I’ve moved in?

Am I allowed to take my pet in with me when I visit my room?