How long does the paperwork take?
This depends on if you have checked in online before getting to the store. If this is done online in advance, we allow up to 15 minutes to complete the rest of the paperwork.
Can someone else sign the contract on my behalf?
You should sign the contract yourself. However, if you are unable to be at the store on the day your goods are arriving you can nominate someone else to act on your behalf. You will need to provide a signed letter confirming you authorise the person present to act on your behalf and our staff will need to speak with you to run through the terms and conditions of the License. The person present will need to present photographic ID such as a driving licence or passport and proof of address such as a utility bill or bank statement dated within the last 3 months.
You will still be the person named on the License and will retain responsibility for all future payments.
If you are the director or senior manager of an incorporated business, then provided you have supplied a letter authorising a staff member to sign the paperwork on behalf of the company, they will be permitted to act on your behalf. The letter would need to be on your company headed paper.
Can I do all the paperwork online?
Almost. We are constantly working to add more of the required paperwork to our check-in online facility. Unfortunately, you still need to sign the Customer Licence when you get to the store before you can move in. This process should take between 5 – 10 minutes.
The more information you fill in online when making a reservation, the faster we can get you into your storage unit.