I’ve already given notice, but can I change the date I want to move out?
Yes, just contact us on 01354 661999 and we will amend your move out date on your customer record. Your payments will continue until you inform us that you have vacated the room. Once we have received notification you have left the room, we will process any refund owed to you.
If I have paid up front for long term storage, can I leave early & will I get a refund?
Yes, you can leave early.
The amount we will refund you is on a pro-rated basis, so you get refunded for every day after you have moved out, that you had already paid for. The total of the refund will be based on how much you paid for your storage fees and security deposit when you moved in. T & C of any discounts applied to your billing, and whether or not you have given us notice that you intended to close your account will also affect this.
How do I extend my rental stay?
Your storage is ongoing, so you don’t need to do anything if you wish to stay longer than you had originally thought. You only need to inform us when you want to move out. We ask for 14 days writing notice for both internal rooms and external containers before you move out to avoid any admin charges.
Can I store for a single day?
Our minimum storage term is one calendar month. You can move out after just a day, but you will still be paying for the minimum of one month. Please inform the store when you move in if you wish to move out before the end of the first 4-week billing period. We require 14 days’ notice to move out. You can give this notice on the day you move in.
Where can I leave a review?
We welcome any feedback from our customers and are committed to providing a high quality of service. Feedback can be left on google. During December of each year, we hold a raffle, and the winner wins a hamper of goodies worth around £130. But when leaving a review, please use a name we can identify you by, as we cannot communicate through google review.