What happens if I lose my padlock key/forget my combination?
We can cut your lock off should this be necessary – don’t forget to provide a new padlock to secure your room afterwards. There is a £10 charge for lock cutting, or it is free if you purchase a new lock in the store.
We keep a log of your security access code to the building – if you forget this, we can go through some security questions with you and remind you of what this is
We offer a key holding service for free. If you lose your key for outside containers, unless you have given us permission to hold a key – you will need to contact a locksmith to let you gain entry. We can call on your behalf, but you will need to pay the locksmith. This can be £200 + for a call out.
What happens if I forget to alarm my room when I leave?
If you forget to reset your alarm, the system will automatically reset it after a short period of time, and within 4 hours. As long as your room is locked it will be secure.
I’ve forgotten my PIN entry code, what do I do?
As this information is security sensitive you will need to call us and answer some security questions and confirm your identity. They will then reconfirm the PIN entry code saved on your account. Please note, only persons named on the account as having authorised access will be given this number.
How secure will my things be?
March Self Store Ltd offer 24 hour digital security; twin alarm systems – one on the building and one on your individual room; every room is individually alarmed with access to the building and your storage room through a unique sentry PIN code; 24hr CCTV inside and outside, electric gate and ANPR identification. We also live onsite, so there is always somebody on site. There is also automated lighting inside and out.
How is your room alarm set?
You will be set a PIN code which you use on entry and exit, to disarm and alarm your room. This pin will also enable opening the electric roller shutter door.
If you forget to set your alarm on exit, your alarm will automatically be activated after a short period of time.
Does the quote price include removals?
No. The price you receive for a quote is for storage only
Why do I have to pay upfront and in advance?
As we are providing a service, it is fairly normal to ask for payment in advance. This also means that we do not need to run credit checks against you.
Why do I have to pay up front for a month when I need less than 7 days storage?
Storage is charged on a monthly basis with any non used time refunded after 14 days written notice to move out. This forms part of the terms and conditions of the Customer Licence you would sign to store with us.
What needs to be paid upfront?
To reserve a unit, you will have to pay the deposit which is around one weeks rent worth. As well as this will be your month advance, this is because we don’t do credit checks against you.
Lastly, if you do not have your own padlock you will have to buy one, which ranges from £14 to £42, once you buy it, it’s yours to keep.
I haven’t paid my bill. Can I access my storage space?
This depends how late you are in paying your bill. We will allow you 10 days to settle your outstanding amount after the due date. After this time you will be charged a penalty late charge, your room will also be locked by us and your entry code temporarily disabled until the account is settled. You will be informed in writing or by text/email when this takes place, as per the terms of your Customer Licence that you signed. We will be in contact to inform you of any further developments if the account remains outstanding.
How much does storage cost?
This depends on where you are storing, how long for and what size room you require. Please go to our website for prices.
Do I have to pay a deposit?
Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one week’s storage fees (inc. VAT) for our storage rooms and 28 days of storage fees if you are a Smart Office customer. The deposit is fully refundable provided there is no damage to the room after you have vacated.
Can I pay over the phone?
Yes. Please contact us on 01354 661999
Can a friend pay my bill?
Yes. Once you have moved in and paid your initial invoice you can arrange for someone else to pay your invoices on your behalf should you wish. They will need to be by credit, debit card.
Are there any hidden costs?
No. We let you know upfront all the costs that will be involved before you move in. There are 4 things you need to consider. Your refundable security deposit, storage fees, insurance and a padlock to secure your room, if you don’t already own a suitable one.
All customers are required to pay a security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one week’s storage fees (inc. VAT) for our storage rooms and 28 days of storage fees if you are a Flexi Office or Vehicle Parking customer.
Storage is paid in advance and 4 weekly. When you move in you will need to pay for your first storage period. You will then continue paying every 4 weeks until you give us notice to move out.
Insurance is dependent on the full new replacement value of your goods if you had to buy them again today. Please call us on 01354 661999 for advice. The cost of insurance starts from £4 per week for £3,000 of cover.
Padlocks need to fit our doors. The ones we sell are the correct size and of a suitable durability. Both contain a hardened steel shackle of either 8mm or 9mm in diameter. Please check with the store if you are bringing your own padlock that it is suitable for use. Outside 20’ containers must have a suitable shackle type padlock secured inside the centre lock box. Padlocks fixed in any other location will void your insurance cover.
Are there any credit/debit cards you do not accept?
There are only two cards we don’t accept. American Express and Diners cards.
How long does the paperwork take?
This depends on if you have checked in online before getting to the store. If this is done online in advance, we allow up to 15 minutes to complete the rest of the paperwork.
Can someone else sign the contract on my behalf?
You should sign the contract yourself. However, if you are unable to be at the store on the day your goods are arriving you can nominate someone else to act on your behalf. You will need to provide a signed letter confirming you authorise the person present to act on your behalf and our staff will need to speak with you to run through the terms and conditions of the License. The person present will need to present photographic ID such as a driving licence or passport and proof of address such as a utility bill or bank statement dated within the last 3 months.
You will still be the person named on the License and will retain responsibility for all future payments.
If you are the director or senior manager of an incorporated business, then provided you have supplied a letter authorising a staff member to sign the paperwork on behalf of the company, they will be permitted to act on your behalf. The letter would need to be on your company headed paper.
Can I set up storage before I need it but pay from when I move in?
Yes. You can reserve up to 4 weeks in advance. This will be made clear when you make your reservation or phone the store. Reserving a unit will cost a deposit of around a weeks rent of the specific unit you’re looking for. Once you have reserved your room, your next payment is not due until you sign the Customer Licence at the store.
You are not committed if you change your mind on your chosen room size, move-in dates, length of stay, or if you decide you don’t want to use storage anymore. Just contact us and we will amend or cancel your reservation at any time.
Can I do all the paperwork online?
Almost. We are constantly working to add more of the required paperwork to our check-in online facility. Unfortunately, you still need to sign the Customer Licence when you get to the store before you can move in. This process should take between 5 – 10 minutes.
The more information you fill in online when making a reservation, the faster we can get you into your storage unit.
What are the dimensions/size of your packaging boxes?
We sell a variety of different sized boxes in cardboard and plastic. Please go to our website or ask indoors, where dimensions can be found for each product.
How much weight can your boxes hold?
It depends on the box. But more importantly it depends on you, as you need to be able to lift the box and its contents safely. We recommend 3 strips of packing tape along the bottom of the cardboard boxes to seal them securely. Only ever put books into the small box. Keep the bigger boxes for larger light items such as duvets and pillows. Always take care when lifting. Recommended guidelines are to lift a maximum of 15KG in one go.
How do I order boxes or packing materials?
To order boxes or packing materials, please come to the office or call us at 01354 661999.
Do you sell boxes & packaging materials?
Yes. We sell a variety of cardboard, plus a selection of multi packs containing a variety of the boxes at a reduced price over buying everything individually. We also sell bubble wrap, packing tissue and other packing materials and packing tape.
We do not currently offer a delivery service, only in-store purchase.
Do you have to have storage to be able to buy boxes?
No. Anyone can buy our packing materials, you don’t need to be a storage customer to purchase anything from us.
What is your opening / access times?
Our store storage access only are the following hours:
Monday to Saturday 7am to 8pm
Sunday 9am to 8pm
Our office/reception are the following hours:
Monday to Friday 9am to 5:30pm
Saturday 9am to 4pm
Sunday/Bank holidays Closed
What are your extended (out of hours) access hours?
We offer extended access hours in addition to our store opening hours and usually these are from 5am to 11pm Monday to Sunday.
There is a small charge of £10 every 4 weeks or £5 for a one-off use of this service.
How can I set up Extended Hours Access to my storage?
This needs to be done in person at the store the first time you require it. You can organise this for as little as one day or for the duration of your storage. If you choose to set it up for a short period of time and then require it at a later date, the renewal can be done over the phone. There is a small charge for using this service of £10 every 4 weeks, or £5 for a one-off use.
Do you charge access fees?
Access during our reception opening hours is free of charge. You can come and go as often as you need with no additional cost. We also offer an extended access service outside of our reception opening hours, usually 5am to 11pm. This is a paid for service and is £10 every 4 weeks or £5 for a one-off use. Please speak to your store if you would like to set this up.
Do I have to pay for Extended Hours Access/24hrs access?
Yes. There is a small charge of £10 every 4 weeks or £5 for a one off use of this service.
Do we offer 24 hour access?
Not as standard, no. We can make occasional exceptions on an individual basis with the Store Manager’s discretion once you have been storing with us for a while. Prices to be discussed with the Store Manager.
We do tend to find that most customers only require Extended Hours Access which is usually 5am to 11pm at most stores and can be easily set up provided you come to the store in person. There is a small additional charge of £10 every 4 weeks, or £5 for a one off use of this service.
Can I access my storage whenever I want?
During our opening access hours, you can come and go as often as you like. Normal hours are 7am to 8pm Monday to Friday, 7am to 8pm Saturday and 9am to 8pm Sunday.
Outside of these hours, you can arrange to have Extended Access hours granted for a small additional fee of £10 every 4 weeks or £5 for a one off use of this service.
This needs to be set up in person at the store the first time you require it. If you need it again, you can organise it over the phone. Extended Access Hours are usually 5am to 11pm.
Are there any seasonal changes to your opening hours, like Christmas day etc?
No, access hours are treated like any Sunday. 9am to 8pm. However, the office is always closed on Sundays and any bank holiday.
We recommend giving us a call at 01354 661999 if you need to see us within a week of seasonal holidays to ensure the office will be open.
If you ever wish to simply ask whether or not we will be open, please also feel free to give us a call.
When am I required to give notice for moving out?
You are required to give notice two weeks before moving out.