FAQs

As we are providing a service, it is fairly normal to ask for payment in advance. This also means that we do not need to run credit checks against you.

You will start to pay for your storage from the day you sign the Storage Licence and move in. You will then continue to make a payment every month, unless you have arranged to pre-pay for a set period of time such as a year.

This depends how late you are in paying your bill. We will allow you 10 days to settle your outstanding amount after the due date. After this time you will be charged a penalty late charge, your room will also be locked by us and your entry code temporarily disabled until the account is settled. You will be informed in writing or by text/email when this takes place, as per the terms of your Customer Licence that you signed. We will be in contact to inform you of any further developments if the account remains outstanding.

Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one week’s storage fees (inc. VAT) for our storage rooms and 28 days of storage fees if you are a Smart Office customer. The deposit is fully refundable provided there is no damage to the room after you have vacated.

Yes. Please contact us on 01354 661999

No, regrettably our local bank has closed. Paying in cheques now requires a 1 hour round trip to our nearest bank, due to this we only take debit or credit cards. 

No. For security reasons we cannot accept cash. All payments must be by credit or debit card.

Yes. Once you have moved in and paid your initial invoice you can arrange for someone else to pay your invoices on your behalf should you wish. They will need to be by credit, debit card.

There are only two cards we don’t accept. American Express and Diners cards.