Do I need to be on site when the removal company deliver the goods?

No. However we recommend that you get your removal company set up on your account for the day – you can remove them afterwards. This way, if there is any problem with the access code they can speak to our staff for help. The staff will only discuss your account details with people named on your account. You can set them up with room access only so no personal details will ever be discussed with them. You will need to have already signed the Customer Licence and commenced your first payment in order to allow them access without you being present.

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