What happens if I lose my padlock key/forget my combination?
August 13, 2021 3:18 pm Leave your thoughtsWe can cut your lock off should this be necessary – don’t forget to provide a new padlock to secure... View Article
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What happens if I forget to alarm my room when I leave?
August 13, 2021 3:16 pm 1 CommentIf you forget to reset your alarm, the system will automatically reset it after a short period of time, and... View Article
I’ve forgotten my PIN entry code, what do I do?
August 13, 2021 3:15 pm Leave your thoughtsAs this information is security sensitive you will need to call us and answer some security questions and confirm your... View Article
How secure will my things be?
August 13, 2021 3:14 pm Leave your thoughtsMarch Self Store Ltd offer 24 hour digital security; twin alarm systems – one on the building and one on... View Article
How is your room alarm set?
August 13, 2021 3:13 pm Leave your thoughtsYou will be set a PIN code which you use on entry and exit, to disarm and alarm your room.... View Article
Does the quote price include removals?
August 13, 2021 3:10 pm Leave your thoughtsNo. The price you receive for a quote is for storage only
Why do I have to pay upfront and in advance?
August 13, 2021 3:07 pm Leave your thoughtsAs we are providing a service, it is fairly normal to ask for payment in advance. This also means that... View Article
Why do I have to pay up front for a month when I need less than 7 days storage?
August 13, 2021 3:07 pm Leave your thoughtsStorage is charged on a monthly basis with any non used time refunded after 14 days written notice to move... View Article
When do I start paying?
August 13, 2021 3:06 pm Leave your thoughtsYou will start to pay for your storage from the day you sign the Storage Licence and move in. You... View Article
What needs to be paid upfront?
August 13, 2021 3:00 pm Leave your thoughtsTo reserve a unit, you will have to pay the deposit which is around one weeks rent worth. As well... View Article
I haven’t paid my bill. Can I access my storage space?
August 13, 2021 2:59 pm Leave your thoughtsThis depends how late you are in paying your bill. We will allow you 10 days to settle your outstanding... View Article
How much does storage cost?
August 13, 2021 2:57 pm Leave your thoughtsThis depends on where you are storing, how long for and what size room you require. Please go to our... View Article
Do I have to pay a deposit?
August 13, 2021 2:57 pm Leave your thoughtsYes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size... View Article
Can I pay over the phone?
August 13, 2021 2:56 pm Leave your thoughtsYes. Please contact us on 01354 661999
Can I pay by cheque?
August 13, 2021 2:56 pm Leave your thoughtsNo, regrettably our local bank has closed. Paying in cheques now requires a 1 hour round trip to our nearest... View Article
Can I pay by cash?
August 13, 2021 2:55 pm Leave your thoughtsNo. For security reasons we cannot accept cash. All payments must be by credit or debit card.
Can a friend pay my bill?
August 13, 2021 2:54 pm Leave your thoughtsYes. Once you have moved in and paid your initial invoice you can arrange for someone else to pay your... View Article
Are there any hidden costs?
August 13, 2021 2:53 pm Leave your thoughtsNo. We let you know upfront all the costs that will be involved before you move in. There are 4... View Article
Are there any credit/debit cards you do not accept?
August 13, 2021 2:52 pm Leave your thoughtsThere are only two cards we don’t accept. American Express and Diners cards.
How long does the paperwork take?
August 13, 2021 2:52 pm Leave your thoughtsThis depends on if you have checked in online before getting to the store. If this is done online in... View Article
Can someone else sign the contract on my behalf?
August 13, 2021 2:51 pm Leave your thoughtsYou should sign the contract yourself. However, if you are unable to be at the store on the day your... View Article
Can I set up storage before I need it but pay from when I move in?
August 13, 2021 2:41 pm Leave your thoughtsYes. You can reserve up to 4 weeks in advance. This will be made clear when you make your reservation... View Article
Can I do all the paperwork online?
August 13, 2021 2:28 pm Leave your thoughtsAlmost. We are constantly working to add more of the required paperwork to our check-in online facility. Unfortunately, you still... View Article
What are the dimensions/size of your packaging boxes?
August 13, 2021 2:27 pm Leave your thoughtsWe sell a variety of different sized boxes in cardboard and plastic. Please go to our website or ask indoors,... View Article
How much weight can your boxes hold?
August 13, 2021 2:26 pm Leave your thoughtsIt depends on the box. But more importantly it depends on you, as you need to be able to lift... View Article
How do I order boxes or packing materials?
August 13, 2021 2:25 pm Leave your thoughtsTo order boxes or packing materials, please come to the office or call us at 01354 661999.
Do you sell boxes & packaging materials?
August 13, 2021 2:24 pm Leave your thoughtsYes. We sell a variety of cardboard, plus a selection of multi packs containing a variety of the boxes at... View Article
Do you have to have storage to be able to buy boxes?
August 13, 2021 2:24 pm Leave your thoughtsNo. Anyone can buy our packing materials, you don’t need to be a storage customer to purchase anything from us.
Can I use my own boxes?
August 13, 2021 2:23 pm Leave your thoughtsYes. Once you have moved in to one of our rooms, you can use anything you like to store your... View Article
Can I rent a padlock?
August 13, 2021 2:22 pm Leave your thoughtsNo. We don’t offer a lock rental service, you can purchase a padlock from our reception and it will be... View Article
What is your opening / access times?
August 13, 2021 2:19 pm Leave your thoughtsOur store storage access only are the following hours: Monday to Saturday 7am to 8pm Sunday 9am to 8pm Our... View Article
What are your extended (out of hours) access hours?
August 13, 2021 2:19 pm Leave your thoughtsWe offer extended access hours in addition to our store opening hours and usually these are from 5am to 11pm... View Article
How can I set up Extended Hours Access to my storage?
August 13, 2021 2:18 pm Leave your thoughtsThis needs to be done in person at the store the first time you require it. You can organise this... View Article
Do you charge access fees?
August 13, 2021 2:18 pm Leave your thoughtsAccess during our reception opening hours is free of charge. You can come and go as often as you need... View Article
Do I have to pay for Extended Hours Access/24hrs access?
August 13, 2021 2:17 pm Leave your thoughtsYes. There is a small charge of £10 every 4 weeks or £5 for a one off use of this... View Article
Do we offer 24 hour access?
August 13, 2021 2:17 pm Leave your thoughtsNot as standard, no. We can make occasional exceptions on an individual basis with the Store Manager’s discretion once you... View Article
Can I access my storage whenever I want?
August 13, 2021 2:17 pm Leave your thoughtsDuring our opening access hours, you can come and go as often as you like. Normal hours are 7am to... View Article
Are there any seasonal changes to your opening hours, like Christmas day etc?
August 13, 2021 2:16 pm Leave your thoughtsNo, access hours are treated like any Sunday. 9am to 8pm. However, the office is always closed on Sundays and... View Article
Are we open at weekends?
August 13, 2021 2:12 pm Leave your thoughtsYes. Containers, internal storerooms, and Smart office are open on Saturdays from 9am to 8pm and on Sundays from 9am... View Article
When am I required to give notice for moving out?
August 13, 2021 2:12 pm Leave your thoughtsYou are required to give notice two weeks before moving out.