FAQs for Move In

Yes. You can reserve up to 4 weeks in advance. This will be made clear when you make your reservation or phone the store. Reserving a unit will cost a deposit of around a weeks rent of the specific unit you’re looking for. Once you have reserved your room, your next payment is not due until you sign the Customer Licence at the store.


You are not committed if you change your mind on your chosen room size, move-in dates, length of stay, or if you decide you don’t want to use storage anymore. Just contact us and we will amend or cancel your reservation at any time.

We recommend you get to the store at least an hour before we close to ensure all paperwork is completed and you have moved in before our store reception closes. 
Our reception opening hours are 9.00am to 5.30pm Monday to Friday, 9am to 4pm Saturdays.
If you need to see someone outside of these ours please give us a call at 01354 661999. Lastly, we request you give us a call before you come down so we may accommodate you. 

Yes. You need to sign the Customer Licence before you can access the room. You can come and do this before your removal people turn up so that the room is “yours” and available when they get to the store. Your payments will start from the date you sign the Customer Licence, so please bear this in mind.