Why do I have to pay upfront and in advance?
As we are providing a service, it is fairly normal to ask for payment in advance. This also means that we do not need to run credit checks against you.
Why do I have to pay up front for a month when I need less than 7 days storage?
Storage is charged on a monthly basis with any non used time refunded after 14 days written notice to move out. This forms part of the terms and conditions of the Customer Licence you would sign to store with us.
What needs to be paid upfront?
To reserve a unit, you will have to pay the deposit which is around one weeks rent worth. As well as this will be your month advance, this is because we don’t do credit checks against you.
Lastly, if you do not have your own padlock you will have to buy one, which ranges from £14 to £42, once you buy it, it’s yours to keep.
I haven’t paid my bill. Can I access my storage space?
This depends how late you are in paying your bill. We will allow you 10 days to settle your outstanding amount after the due date. After this time you will be charged a penalty late charge, your room will also be locked by us and your entry code temporarily disabled until the account is settled. You will be informed in writing or by text/email when this takes place, as per the terms of your Customer Licence that you signed. We will be in contact to inform you of any further developments if the account remains outstanding.
How much does storage cost?
This depends on where you are storing, how long for and what size room you require. Please go to our website for prices.
Do I have to pay a deposit?
Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one week’s storage fees (inc. VAT) for our storage rooms and 28 days of storage fees if you are a Smart Office customer. The deposit is fully refundable provided there is no damage to the room after you have vacated.
Can I pay over the phone?
Can a friend pay my bill?
Yes. Once you have moved in and paid your initial invoice you can arrange for someone else to pay your invoices on your behalf should you wish. They will need to be by credit, debit card.
Are there any hidden costs?
No. We let you know upfront all the costs that will be involved before you move in. There are 4 things you need to consider. Your refundable security deposit, storage fees, insurance and a padlock to secure your room, if you don’t already own a suitable one.
All customers are required to pay a security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one week’s storage fees (inc. VAT) for our storage rooms and 28 days of storage fees if you are a Flexi Office or Vehicle Parking customer.
Storage is paid in advance and 4 weekly. When you move in you will need to pay for your first storage period. You will then continue paying every 4 weeks until you give us notice to move out.
Insurance is dependent on the full new replacement value of your goods if you had to buy them again today. Please call us on 01354 661999 for advice. The cost of insurance starts from £4 per week for £3,000 of cover.
Padlocks need to fit our doors. The ones we sell are the correct size and of a suitable durability. Both contain a hardened steel shackle of either 8mm or 9mm in diameter. Please check with the store if you are bringing your own padlock that it is suitable for use. Outside 20’ containers must have a suitable shackle type padlock secured inside the centre lock box. Padlocks fixed in any other location will void your insurance cover.
Are there any credit/debit cards you do not accept?
There are only two cards we don’t accept. American Express and Diners cards.
Can I use cash or cheques at any point?
No, we do not accept cash or cheque payments.
Payments can still be made by Credit / Debit Card – in store or online.
Or Bank Transfer – details are on your invoice.
Need help paying your bill?
Please contact our office who will discuss your current circumstances with you.