What happens if I lose my padlock key/forget my combination?
We can cut your lock off should this be necessary – don’t forget to provide a new padlock to secure your room afterwards. There is a £10 charge for lock cutting, or it is free if you purchase a new lock in the store.
We keep a log of your security access code to the building – if you forget this, we can go through some security questions with you and remind you of what this is
We offer a key holding service for free. If you lose your key for outside containers, unless you have given us permission to hold a key – you will need to contact a locksmith to let you gain entry. We can call on your behalf, but you will need to pay the locksmith. This can be £200 + for a call out.
What happens if I forget to alarm my room when I leave?
If you forget to reset your alarm, the system will automatically reset it after a short period of time, and within 4 hours. As long as your room is locked it will be secure.
I’ve forgotten my PIN entry code, what do I do?
As this information is security sensitive you will need to call us and answer some security questions and confirm your identity. They will then reconfirm the PIN entry code saved on your account. Please note, only persons named on the account as having authorised access will be given this number.
How secure will my things be?
March Self Store Ltd offer 24 hour digital security; twin alarm systems – one on the building and one on your individual room; every room is individually alarmed with access to the building and your storage room through a unique sentry PIN code; 24hr CCTV inside and outside, electric gate and ANPR identification. We also live onsite, so there is always somebody on site. There is also automated lighting inside and out.
How is your room alarm set?
You will be set a PIN code which you use on entry and exit, to disarm and alarm your room. This pin will also enable opening the electric roller shutter door.
If you forget to set your alarm on exit, your alarm will automatically be activated after a short period of time.
How much are your padlocks?
Our outdoor padlocks for 20’ containers are £42inc, outside 8’ foot units are £19.50 and combination padlocks for internal rooms are £14 each.
I can’t remember the details about my storage or the room I’m in, please can you remind me?
As some of this information is private and confidential, we cannot issue it over the website. Please call the office for us to assist.