What happens if I don’t give notice?
Your storage rolls over and you will be charged for the next 4 weeks storage when it is due.
If you give us one day notice, you will be charged for the two weeks notice period that was not given.
What do I need to do when I want to move out?
You can move out at any time during your payment period, you just need to give us 14 days written notice to move out of storage. This ensures you don’t lose any of your security deposit, and any unused rent is refunded back to you.
You also need to confirm when you have emptied your room. Please leave the room in the same condition as when you began renting it and remove your padlock from the door before leaving the store. If you have given us the required written notice but leave the padlock on the door on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.
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I’ve already given notice, but can I change the date I want to move out?
Yes, just contact us on 01354 661999 and we will amend your move out date on your customer record. Your payments will continue until you inform us that you have vacated the room. Once we have received notification you have left the room, we will process any refund owed to you.
Shareable linkHow do I cancel my reservation?
Just contact us on 01354 661999, before your reservation expiry date, which is displayed on your reservation confirmation email and we will cancel your reservation immediately.
Shareable linkDo I need to give you notice when I move out? And if so, how much?
Yes. We require a two week notice period. If you leave without giving notice you may be charged a two week period amount.
We require this so we may accommodate new customers, as without notice, as an example we may turn someone away when we’re full – not knowing someone is moving out the next day.
You also need to confirm when you have emptied your room. Please leave the room in the same condition as when you began renting it and remove your padlock from the door before leaving the store. If you have given us the required written notice but leave the padlock on the door on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.
Shareable linkDo I have to clean my room out?
Yes. We ask that you leave your room in the same condition as you were given it. Clean and clear of any items, with the padlock removed from your door so that we know you have left.
Shareable linkCan I provide my notice to move out via email?
Yes. Just confirm your full name, email address used on the account (if not emailing from this same email) and room number and we will accept this as confirmation of your notice to move out.
Shareable linkWhat time do I need to be there to move in?
We recommend you get to the store at least an hour before we close to ensure all paperwork is completed and you have moved in before our store reception closes.
Our reception opening hours are 9.00am to 5.30pm Monday to Friday, 9am to 4:30pm Saturdays.
If you need to see someone outside of these ours please give us a call at 01354 661999. Lastly, we request you give us a call before you come down so we may accommodate you.
How much are your padlocks?
Our outdoor padlocks for 20’ containers are £42inc, outside 8’ foot units are £19.50 and combination padlocks for internal rooms are £14 each.
Shareable linkDo you help people move in or out?
It is the customers responsibility for any movement of belongings whether this be moving in or out, we also offer free use of pallet trucks and trolleys to make your move easier. If Van hire / removals companies are required, we have a list of recommended companies we can give you the details of.
Shareable linkDo I need to be on site when the removal company deliver the goods?
No. However we recommend that you get your removal company set up on your account for the day – you can remove them afterwards. This way, if there is any problem with the access code they can speak to our staff for help. The staff will only discuss your account details with people named on your account. You can set them up with room access only so no personal details will ever be discussed with them. You will need to have already signed the Customer Licence and commenced your first payment in order to allow them access without you being present.
Shareable linkDo I have to be there on moving in day?
Yes. You need to sign the Customer Licence before you can access the room. You can come and do this before your removal people turn up so that the room is “yours” and available when they get to the store. Your payments will start from the date you sign the Customer Licence, so please bear this in mind.
Shareable linkCan I use my own lock?
Yes. However, they need to fit onto our door locks. The ones we sell are the correct size and of a suitable durability. Both contain a hardened steel shackle of either 8mm or 9mm in diameter. If you are bringing your own padlock, please check with us that it is suitable for use.
If however you are renting an 8×8 outdoor unit, these come with locks on the doors with keys supplied to you.
Can I move in today?
Yes. If we have the availability and you have the correct ID, you can move in as quickly as today – provided it is during our opening hours. You will need to call us to reserve today rather than complete your reservation online. Please give us a call 01354 661999 and if you can get to the store today with the correct ID at least one hour before we close, to come and sign the agreement, you can move in today.
Shareable linkIf I have paid up front for long term storage, can I leave early & will I get a refund?
Yes, you can leave early.
The amount we will refund you is on a pro-rated basis, so you get refunded for every day after you have moved out, that you had already paid for. The total of the refund will be based on how much you paid for your storage fees and security deposit when you moved in. T & C of any discounts applied to your billing, and whether or not you have given us notice that you intended to close your account will also affect this.
How do I extend my rental stay?
Your storage is ongoing, so you don’t need to do anything if you wish to stay longer than you had originally thought. You only need to inform us when you want to move out. We ask for 14 days writing notice for both internal rooms and external containers before you move out to avoid any admin charges.
Can I store for a single day?
Our minimum storage term is one calendar month. You can move out after just a day, but you will still be paying for the minimum of one month. Please inform the store when you move in if you wish to move out before the end of the first 4-week billing period. We require 14 days’ notice to move out. You can give this notice on the day you move in.
Shareable linkWhy do I need Protection?
Just like living in an apartment where usually the building insurance is covered by a third party, you are still required to have contents insurance. Self storage works the same way. Our protection covers our building; your cover is to protect your possessions.
We offer StoreProtect cover, which is a cheap and simple way to protect your goods.
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What does my protection cover?
If you take out our StoreProtect cover, we will cover you against the following normal perils: Actual physical loss or damage to Goods caused by burst pipes; escape of water; theft accompanied by forcible and violent entry or exit; fire; lightning; explosion; earthquake; storm; flood; riot; strike; civil commotion; malicious damage; and impact by vehicles or aircraft.
Is protection compulsory?
Yes. All customers must either take out our bespoke StoreProtect cover or provide proof of insurance cover for goods in self storage, before they can store with us. If using your own insurance provider. You will need to ask them to add an addendum to your policy to include the name and address of our store.
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Do I need to give you an inventory of my items?
No. We cover the value of goods as you choose, however we may ask for a brief description, IE household goods, or machinery and tools.
You must not store anything that goes against our terms and conditions.
Does the quote price include protection?
The quote price shows the price of the unit, as well as the price for StoreProtect cover.
Shareable linkDo I have to take out March Self Store protection, or can I use my own insurance?
We would always recommend using our own StoreProtect Cover. In the event of a claim, we will provide you with both the appropriate cover and dedicated support. Third party policies may not be able to provide this level of service in helping you process any claim.
Not all household insurances will cover you whilst your possessions are in a self-storage facility. Your household policy might state it covers “contents away from home”, but usually that does not include cover in self storage, so please check the terms of your insurance.
If choosing to arrange your own cover, your own insurance policy must provide the same high level of cover as March Self Store’s Storeprotect policy. Your insurance certificate, cover note and/or correspondence from your insurance broker must be checked to ensure the following (please highlight all of these following points on your insurance document(s) for our ease of reference):
The certificate/cover note is current. All certificates last for one year and have an expiry date.
The certificate/cover note/correspondence states that the cover provided matches the ‘perils’ covered within March Self Store’s insurance policy. These are: Actual physical loss of or damage to your goods caused by fire, lightning, aircraft, explosion, earthquake, riot, strike, civil commotion, malicious damage, storm, flood, ingress of water or other liquid substance, burst pipes, escape of water from fixed installations, moth, insect or vermin damage caused by an external source, impact by vehicles, and theft accompanied by forcible and violent entry or exit from the building or storage room.
The certificate must state that it covers goods stored in ‘any unspecified warehouse or storage unit’ or ‘anywhere in the UK’ or the certificate must name the store you are storing at and the full postal address of the premises.
The stored goods value given on your insurance inventory does not exceed the value on the certificate/cover note/correspondence.
The certificate/cover note needs to be in the name of the Customer on the Licence, or the Customer noted on the Licence, as the owner of the goods.
In addition, you will have needed to complete your inventory, which should identify any valuable items you have placed in storage. Please remember it is your responsibility to keep your insurance documentation valid and up to date. For this reason, many opt for our StoreProtect Cover, which is much more convenient and secure.
What identity documents do I need to bring for verification?
An official document with your photograph and address such as a driving licence or council tax bill. Both must share the same details.
Shareable linkI have no photo ID can I still store with you?
Unfortunately not. We require photographic proof of ID to confirm you are who you say you are for security reasons.
Shareable linkCan I use cash or cheques at any point?
No, we do not accept cash or cheque payments.
Payments can still be made by Credit / Debit Card – in store or online.
Need help paying your bill?
Please contact our office who will discuss your current circumstances with you.
Shareable linkWhat are the Guides to Self Storage and Vehicle Parking?
The Guides to Self Storage contain advice and guidance on how to use the store, the terms and conditions for our additional services and for the room(s) or Smart Offices being rented. These terms and conditions are related to the Customer Licence and / or Smart Office Licence that is signed at the point of move in. In addition, the Guides also contain the details of the Insurance Cover Policy, should you have purchased the insurance cover offered by March Self Store Ltd
Shareable linkWill you sell my data onto third parties?
No. Your data is only stored on our own database and is not sold on to any third parties. For more information on how we use your data see our full Privacy Policy.
Shareable linkWhere can I leave a review?
We welcome any feedback from our customers and are committed to providing a high quality of service. Feedback can be left on Google. During December of each year, we hold a raffle, and the winner wins a hamper of goodies worth around £130. But when leaving a review, please use a name we can identify you by, as we cannot communicate through google review.
What is your returns policy?
If you are not completely satisfied with the items you receive, you may return them to us, unused, within 30 days of receipt and you will receive a full refund for the cost of the merchandise, less delivery costs. If you receive damaged goods or the items, you received were not the items ordered we shall refund the delivery cost and arrange for the items to be returned to us at our cost. Your credit card will be credited within five working days of the merchandise being received back at our facility. All storage packs must be returned unopened. All returns require a prior authorisation from our office. Please call 01354 661999.
Shareable linkWhat is your Privacy Policy?
Our full Privacy Policy is available here on the website for you to read. The date the policy was last updated is displayed at the very end of the document.
Shareable linkWhat is the maximum length of stay?
Our minimum stay is just 7 days on internal rooms and 28 days for external containers. However, storage is ongoing so there is no set move out date or maximum length of stay once you’ve moved in. Your storage will continue for as long as you need it. With payments taken every 4 weeks. You only need to inform us when you wish to move out by giving us 14 days written notice.
Shareable linkWhat is March Self Store Ltd doing in relation to GDPR?
March Self Store Ltd are committed to protecting your personal data and respect your right to privacy. Our Privacy Policy explains how we collect and process your personal data, in accordance with the Data Protection Act 1998 (DPA) and from 25 May 2018, the General Data Protection Regulation (GDPR).
Shareable linkWhat if I have reserved my room, but my dates change? Can I change my move in date?
This isn’t a problem, just let us know your new move in date and we’ll change it.
Shareable linkWhat happens to our things if we miss a payment?
We will send you a reminder before this point. And contact you to settle the payment before it becomes a problem. If, however you do miss a payment, we will allow you 10 days to settle your outstanding amount. After this time, you will be charged a late penalty charge, your room will also be locked by us, and your entry code temporarily disabled until the account is settled. You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. We will be in contact to inform you of any further developments if the account remains outstanding.
Shareable linkWhat happens if the main account holder has passed away?
Please contact the store directly at the earliest opportunity and this will be dealt with as sensitively as possible.
Shareable linkMy contact details have changed, how do I update you?
Please put the changes in writing to us. This can be emailed (office@marchselfstore.com), posted or dropped off in person.
Shareable linkIs there heating or air conditioning in your storage areas?
No. The temperature can fluctuate within our outside containers and inside storerooms and will naturally be warmer in the summer than in the winter. The temperature will always stay milder than the outdoor atmospheric temperature.b
Shareable linkIs my storage exclusive?
Yes. Think of us almost like a hotel service. You get your own room for only your goods. You sign the Customer Licence and you are responsible for everything that you put into your storage room. You do not share your room with anyone else unless you have given permission for them to access your room – if you do this, don’t forget to tell us their details so we know they have access to your room, and can add them to our electric gate database for access.
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