Is March Self Store solely for business?
No. We offer storage to both domestic and business customers alike. Providing a variety container and internal room sizes for all your needs.
Shareable linkIs March Self Store a VAT registered Company?
Yes we are. Our prices include VAT. Upon request VAT invoices are emailed around the end of each month.
Shareable linkI’ve forgotten what size my room is, can you tell me that on your website?
Due to the number of rooms that we have, we don’t list the names and numbers on the website. However, if you call us on 01354 661999 and we will assist you.
Shareable linkI’ve forgotten my room number. How do I find this out?
Just give us a quick call on 01354 661999 and we will assist.
Shareable linkI can’t remember the details about my storage or the room I’m in, please can you remind me?
As some of this information is private and confidential, we cannot issue it over the website. Please call the office for us to assist.
Shareable linkHow old do you have to be to hire a storage room?
You need to be 18 years of age to rent a storage space.
Shareable linkHow long do you keep my data?
Your personal data will not be kept for longer than is necessary to fulfil the specific purposes for which it was collected, and to allow us to comply with our legal requirements. For a full list of data retention periods, please see our Privacy Policy.
Shareable linkHow far in advance can I reserve a room?
We offer up to 4 weeks advance booking. However, at times of high demand this can be less. If you need a date outside of the dates offered, please speak to the store directly.
If you need to amend your move in date after you have reserved, please let the store know and they will try to accommodate you.
Shareable linkHow do I update my contact details?
Please contact the store by email office@marchselfstore.com or phone 01354 661999 and they will assist you. If your mobile number is not up to date, you will be unable to open the gate to get site access.
Shareable linkHow do I request my data to be erased?
For any requests regarding your personal data please email office@marchselfstore.com
For information on what we do with your data, see our full Privacy Policy.
How do I obtain a copy of the data that you hold on me?
Please contact us via office@marchselfstore.com and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.
Shareable linkHow do I obtain a copy of my customer storage licence?
Please contact your local store who can arrange for a copy of your signed licence to be sent to you.
Shareable linkHow do I make a reservation?
You can reserve a room online, over the phone on 01354 661999. Reserving a room is normally free of charge and quick and simple to do. But at times of high demand, we may ask for non-returnable deposit. If you change your mind at any time, just give us a call and we’ll cancel your reservation, or it will automatically expire one week after your scheduled move in date if we don’t hear from you. Your reservation expiry date will be printed on your reservation confirmation email to remind you.
You are not committed if you change your mind on your chosen container room size, move in dates, length of stay, store location or if you decide you don’t want to use storage any-more. The exception is when you have paid a deposit.
How do I give feedback?
We welcome any feedback from our customers and are committed to providing a high quality of service. Feedback can be left on Google. During December of each year, we hold a raffle, and the winner wins a hamper of goodies worth around £130. But when leaving a review, please use a name we can identify you by, as we cannot communicate through Google review.
Shareable linkHow can I contact you?
There are various ways you can get in touch. Either call 01534 661999 or email the store direct office@marchselfstore.com
Shareable linkDo you do credit checks?
No. This is why we ask you to pay in advance.
Shareable linkDo my items have to be stored in boxes?
No. The items just need to be stored securely.
Shareable linkCan I view the facilities before moving in?
Yes, however we are following guidance on social distancing and have made some temporary changes to our opening hours in accordance with this. Please call the office 01354 661999 for information
We would recommend calling the office in advance to arrange a time and date to be shown around.
You could also see a virtual tour of one of our stores on our free guides page of our website.
And don’t worry if you get the room size wrong, you can always upsize or downsize upon arrival, if we have availability.
Can I use a storage room to sleep in?
No. We don’t permit the use of storage rooms for anything other than storing items. Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.
Shareable linkCan I claim back VAT?
Although we are VAT registered, whether you can claim back VAT does not depend on us, but rather your situation.
If you are not VAT registered, no you cannot. If you are VAT registered, please contact HMRC for further information.
Can I add items to my room once I’ve moved in?
Yes. You can come and go as often as you like, removing and adding items from your room as you need. You do not need to move everything in at once on the day the sign the storage licence. Just remember to keep your inventory and value of goods being stored up to date for insurance purposes. Please inform the store staff of any changes to the contents of your room.
Shareable linkAm I allowed to take my pet in with me when I visit my room?
No pets of any kind are allowed in the storage area, flexi offices or car park. Please keep pets safely in your vehicle at all times. The only exception to this would be guide dogs for the disabled.
Shareable linkWhat size room will I need?
When considering what size room you will need, don’t forget to stack the items in the room. You’re only paying for the floor space, not the height. So the more things you can stack up, the less floor space you will use, and the less you will pay.
To help you choose the right room, if you have the time pop into our store and the staff will show you a couple of different sizes.
Or if you’re short on time, there is a size estimator/example drawings on our website.
Shareable linkWhat size are your rooms?
Our main storage rooms are generally 8 ft in height and come in the following sizes at most stores, 15 Sq./ft, 17 Sq./ft, 25 Sq./ft, 30 Sq./ft (roughly a garden shed), 40 Sq./ft, 50 Sq./ft, (about a transit van size) 75 Sq./ft, 100 Sq./ft (think single garage size). Outside storage 64 Sq./ft, 160 Sq./ft, 320 Sq./ft (approximately a double garage size).
Shareable linkWhat is the volume capacity of your rooms?
We tend to work on square foot measurements as we do not charge on a cubic volume capacity, but rather on a square foot capacity. To work out the cubic square feet of a room, take the square foot, and times by the height of the room. The majority of our rooms are usually 8ft high.
Shareable linkWhat is the smallest size you have?
Our internal rooms range in size from 15 Sq./ft to 100 Sq./ft with the height ranging from 7ft to 8ft. Outside range from 64 Sq./ft to 320 Sq./ft
Shareable linkWhat is the biggest size room you have?
The largest room available presently is 100 Sq./ft indoor, 160 sq./ft (20ft) is the largest outdoor unit.
Shareable linkWhat is the average height of your rooms?
Our rooms are usually 8ft high, but this can vary store to store and on location of the room within the store. Some stores may be 7 ft high.
Shareable linkIs there disabled access?
Yes. But only for ground floor internal storage. These storerooms have been constructed with disabled access in mind. Most room sizes are available on the ground floor, and where possible we can alter rooms to a required size.
Shareable linkIs there CCTV in my room?
No. Our CCTV covers most corridors and all entrances, exits and external areas, not the inside of your storage room.
Shareable linkIs there anyone to help me unload when I arrive at the storage facility?
No. This is not a service we offer. Although we can assist you if your require goods to be forklifted off a vehicle. This service is charged at £5 per load lifted.
Shareable linkIs there any damp in the building?
No. We monitor the stores regularly and have a facilities team that ensure any wear and tear is kept on top of to prevent issues of this nature from occurring.
Shareable linkDo you offer a forklifting service?
Yes we do. Most of our staff are trained to drive the forklift to assist you. This is usually free, depending on the frequency you require the service. Check with the store for terms and conditions. Please arrive to put your palleted goods into your storage room the same working day to avoid communal area’s being blocked to other customers. Please discuss your needs on this service in store with the store manager.
Shareable linkDo you have customer trolleys?
Yes. Trolleys are available and free to use when packing and unpacking, but must be kept on site.
Shareable linkDo the rooms have lighting?
No, however corridor lighting does partially illuminate rooms from above.
Shareable linkDo the rooms have electricity?
A small number of rooms have power points installed but there will be no power supplied to them unless you arrange this with the store, as use of the sockets within your room(s) need to be approved with the Store Manager and some items are prohibited from use; such as heaters and loud equipment. All equipment must be available for PAT testing once a year. If you do require this facility you will need to pay for the electricity you use. Alternatively, if there is no power point available within a room of your required size, you can arrange to have a power supply installed with the agreement of your Store Manager for an additional cost depending on your requirements. Please speak to the Store Manager to discuss what, if anything, is possible at your location.
Shareable linkDo any of the rooms come with shelves?
No, there are no shelves. You can place racking, but nothing must be physically fixed to the wall, ceiling or floor. All racking must be free standing.
Shareable linkCan you recommend van hire / removal companies?
Yes. Please contact the store office on 01354 661999 for more information.
Shareable linkAm I able to charge my electric car whilst using the store facilities?
Presently there are no charging points. But we are looking at introducing quick charge points in the near future.
Shareable linkCan I park onsite?
Yes. We do offer free parking subject to availability.
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