What happens if I lose my padlock key/forget my combination?
We can cut your lock off should this be necessary – don’t forget to provide a new padlock to secure your room afterwards. There is a £10 charge for lock cutting, or it is free if you purchase a new lock in the store.
We keep a log of your security access code to the building – if you forget this, we can go through some security questions with you and remind you of what this is
We offer a key holding service for free. If you lose your key for outside containers, unless you have given us permission to hold a key – you will need to contact a locksmith to let you gain entry. We can call on your behalf, but you will need to pay the locksmith. This can be £200 + for a call out.